Tier-1 around the clock.
Humans for the rest.
Scalt triages, answers recurring questions from your documentation, and escalates at the slightest doubt, with full context.
What Scalt can take on for Support.
Uses to configure with your tools. Work is tracked in cases, with the approvals you define.
Ticket triage
Classifies, prioritizes and routes every incoming ticket to the right team.
Tier-1 answers
Answers recurring questions, escalates as soon as confidence drops.
Conversation summaries
Summary and next action every time a case changes hands.
Living knowledge base
Spots unanswered questions and drafts the missing documentation.
Let’s discuss your first use case.
Describe the work you need done and the tools you use. We’ll prepare the demonstration around your needs.
Talk with someone who knows the product and your project.
Bring a recurring task and the result you need.
We’ll explain the next steps and the conditions for beta access.